Our goal at NYOrtho is to provide the highest customer satisfaction and our policies reflect that. NYOrtho warrants all products to be free of defects in materials and workmanship except for products damaged by misuse or normal wear and tear.
Returns of new or unused products (not including custom items) can be made within 30 days of invoice date, under the following conditions:
Returns of new or unused products after 30 days are subject to a 25% restocking fee. No credit will be issued for products returned after 60 days from the invoice date.